Serie: Courseware

Morris, Helen | Paperback / softback | 05-02-2018 | 9789401802628 |
Levertijd 5 dagen

The Courseware package consist out of two publications, VeriSMTM – Foundation Courseware (ISBN: 978 94 0180 262 8) and VeriSMTM – A service management approach (ISBN: 978 94 018 263 5). This training material covers the syllabus for the VeriSM? Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM? Foundation certification.

VeriSM? Foundation consists of two parts: VeriSM? Essentials and VeriSM? Plus , each covering one day of training.
Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSM? Plus training only. When they pass the VeriSM? Plus exam they receive the VeriSM? Foundation certificate.
Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSM? Essentials training only. Students who pass the VeriSM? Essentials exam, receive the VeriSM? Essentials certificate. If they pass the VeriSM? Plus exam later, they will automatically receive the VeriSM? Foundation certificate.

The courseware covers the following topics:
* The Service Organization (Essentials)
* Service culture (Essentials)
* People and organizational structure (Essentials)
* The VeriSM? model (both)
* Progressive practices (Plus)
* Innovative technologies (Plus)

VeriSM? is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer.
It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age.
VeriSM? is Value-driven, Evolving, Responsive and Integrated Service Management.
VeriSM? is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.