Lashley, Conrad | Hardback | 15-08-2018 | 9789001885823

– Practical approach, based on extensive research;
– teaches (future) managers to be ‘reflective practitioners’;
– combines key themes of hospitality management.

The Pocket Guide for Hospitality Managers (Conrad Lashley and Michael N. Chibili) is a practical guide that provides the skills and knowledge for current and future managers of the various types of units found within the hospitality industry. This guide is based on academic research and poses that managers need to be ‘reflective practitioners’ to run the businesses in the best possible way. The task-driven, practical immediacy of professional activities means that managers have to be capable of active management and practical solutions. Besides that, they need also to be able to stand back and reflect on actions taken.